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Shipping

Shipping

We ship to virtually any address in the world. Our webstore uses weight and dimension to determine shipping rates. Shipping to P.O. Boxes or to address other than the billing address may delay your order. Orders for next day shipment need to be placed by 1pm Eastern time.

Large order - NO shipping options... Large orders can exceed the box size limits of the shipping carriers. If you don't see shipping options, Please break your order into 2 or more orders. We will combine the orders and REFUND any shipping overage. DON'T select Local Pickup unless you plan to visit Vero Beach.

UPS Ground Map from Florida

Domestic USPS shipping

The USPS website published shipping times are, USPS Express Mail (1-2) days, USPS Priority Mail (1-3) days, and USPS First Class Mail (1-3). UltiBots WILL NOT REFUND YOUR ORDER for First Class packages that become lost, stolen or damaged as USPS does not provide insurance or reliable tracking, nor the ability to make a claim. Please spend a few extra $$$ and select USPS Priority Mail shipping. If your order is over $50 please purchase added insurance. if your package is delayed, you can inquire with the USPS directly. Often your local post office can help. USPS shipments could take 30 days for delivery. Please be patient or use UPS for reliable service.

SHIPPING INSURANCE

If shipping insurance is desired we recommend adding insurance equal to the shopping cart subtotal. To determin the subtotal, click "view cart" at top of webstore page. Then add the insurance by selecting the desire amount from the shipping insurance categories listed on the left column of the webstore. If you decline insurance, UltiBots LLC will not be held responsible for damaged, lost or stolen packages.

SHIPPING DAMAGE
 
All damage must be reported to UltiBots within 72 hours of receipt of shipment.  If possible take pictures with the delivery person present.  ASK for permission to place their scanner next to the damaged box when taking pictures.  Claims will not be processed or honored for untimely notification.  If there is any damage during shipping, email or call us immediately so we can process the insurance claim. If you accept and sign for a damaged box, it is your responsibility to save all the packing materials and box for UPS inspection. Failure to keep your packing material will void any possibility or us making a claim and replacing your product!
 

SIGNATURE REQUIRED POLICY

All 3D printer kits will ship with signature required.

INTERNATIONAL SHIPPING

Please note that you're responsible for assuring the product can be lawfully imported to your country. When ordering from UltiBots.com, you are the importer of record and must comply with all laws and regulations of your country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by your country. You may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and can't predict what they may be.  UltiBots will not pay any customs fees, taxes, and duties. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our control.

The USPS website published shipping times areUSPS Express Mail (3-5) days, USPS Priority Mail (6-10) days, and USPS First Class Mail (unpublished). UltiBots WILL NOT REFUND YOUR ORDER for First Class packages that become lost, stolen or damaged as USPS does not provide insurance or reliable tracking, nor the ability to make a claim. Please spend a few extra $$$ and select USPS Priority Mail shipping. If your order is over $50 please purchase added insuranceThe shipping times listed above are times to your country.  Customs clearance and local delivery may take extra time. Eventhough your order has a tracking number doesn't mean tracking is available. if your package is delayed, your local post office can help. USPS shipments can take 30 days for delivery. Please be patient or use an expedited service.

International Orders: Customs Declaration Policy
 
We occasionally receive requests to mark an international shipment as a gift or to reduce the declared value. However, due to USA export laws, we are unable to declare artificially low customs values on orders shipped outside the USA. Also, we are required to declare our exports as a commercial shipment.
 
Regardless of the legality... We use automated shipping software that completes custom forms and prepares shipping labels. As such, we are unable to modify the order as a gift, sample, or state incorrect valuations.
 
We do our best to describe the purchased items using accurate descriptions. When a export HTS tariff code is available for an item, the tariff number will be shown on the customs documentation (along with the description). When an item's tariff code is not available we will declare only the actual description of the item.
 
Requests to change the order as a gift, sample, or state incorrect valuations may delay shipping your order while we contact you to explain our policy.

COUNTRY LIMITATIONS
Unfortunately, we do not ship to the following countries: Afghanistan; Antigua and Barbuda; Argentina; Algeria; Angola (Cabinda); Belarus; Benin; Bolivia; Bosnia-Herzegovinia; Burkina Faso; Burma; Burundi; Cambodia; Central African Republic; Chad; Comoros; Congo; Cote d'Ivoire (Ivory Coast); Cuba; Cyprus; Djibouti; Democratic Republic of the Congo; Equador; Egypt; Equatorial Guinea; Eritrea; Ethiopia; Gambia; Greece; Grenada; Guinea; Guinea-Bissau; Guyana; Haiti; Iran; Iraq; Jamaica; Kosovo, Kyrgyzstan; Liberia; Libya, Madagascar; Malawi; Maldives; Mali; Mauritania; Moldova; Nauru; Nepal; Nicaragua; Nigeria; Pakistan; North Korea; Sao Tome and Pricipe; Seychelles; Sierra Leone; Somalia; Sudan; Suriname; Syria; Tajikistan; Timor Leste; Togo; Turkmenistan; Ukraine; Uzbekistan; Venezuela; Yemen; Zimbabwe or any other country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC) or listed on the Ex-Im Bank CLS.

LAST UPDATED MAY 22ND, 2015

 

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