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Policies

Policies

SHIPPING - REFER TO SHIPPING TAB

PRE-ORDER POLICY

Due to strong demand for 3D kits and components UltiBots allows pre-order purchases. Currently it is UltiBots policy to ship all items together. Pre-ordered items mixed with in-stock items will delay shipment until the all items are available. Pre-orders will be filled on a first-come-first-served basis using the date and time the order was placed.

NOTE: Place two orders when you want in-stock items to ship before the pre-ordered items.

SHORTAGES/WRONG ITEMS

Please contact UltiBots LLC within 5 business days of any shortages or mistakes with your order. Notification of shortages/wrong items after 5 business days may NOT be honored! We recommend you open and inspect your delivery immediately after you receive it. Please make sure you look through all packing materials, look for small items being taped to larger ones and even look under the bottom box flaps before you contact us.

RETURNS POLICY

You may return most new, unopened items, that are in resellable condition within 30 days of delivery for a refund minus a 20% restocking fee. Electrical items will incur a 30% restocking fee as the items must be tested.  UltiBots will pay the return shipping costs if the return is a result of our error.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

ELECTRONICS RELIABILITY AND RETURNS

Due to the DIY nature of the components we sell, it is easy for damage to any/all of the electronics to occur during assembly that is beyond UltiBots control. Prior to shipping, ALL kit components including, motors, LCD controller, Arduino, RAMPS, RAMBo, and stepper drivers are bench tested and pre-loaded with firmware that has been calibrated for each UltiBots DIY 3D Printer Kit. Great care goes into kit preparation and packing. It is very unusual for components to be defective as a result.

Contact UltiBots within 14 days if you believe your electronics arrived defective. We will handle these situations on a case-by-case basis. We can not guarantee return eligibility unless it is proven that the issue is related to a manufacturing defect. 

Note: improper adjustment of the motor stepper drivers will lead to premature failure of the micro extruder motor and stepper drivers. Never plug or unplug a motor when the controller board is energized as this can cause stepper driver failure. Incorrect power connections will damage sensitive electronics. Always verify polarity prior to energizing electronics. Lastly, the electronics can be damaged by static discharge. Take precautions and discharge yourself and workspace prior to contact with electronics. Our kits include many caution, warning, and notes that hopefully will keep damage from happening.  
 
WARRANTY
 
HARDWARE AND ELECTRONICS ARE PROVIDED ON AN AS-IS BASIS WITHOUT WARRANTY OF ANY KIND TO THE EXTENT PERMITTED BY APPLICABLE LAW ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND TITLE ARE HEREBY EXPRESSLY DISCLAIMED.
 
CREDIT CARD
 
UltiBots LLC reserves the right to refuse accepted Credit Card orders where the billing and/or shipping address cannot be verified with public records. In this instance, you will receive a verification letter that details needed documentation or alternative payment methods. Your Credit Card will be promptly refunded upon request. This policy is to protect you the card holder and UltiBots LLC the merchant.
 
LAST UPDATED MAY 22ND, 2015
 

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